The Onboarding Process at a Glance
Onboarding with Nexzoneo Pay is designed to be fast and developer-friendly. You do not need
to wait for full account approval before you start integrating — sandbox access is granted
the moment you submit your application.
Good to know:
You don't need to be approved before you start integrating. Sandbox access is granted
immediately on application — so your developers can begin work on day one.
1Getting in Touch
There are two ways most merchants first connect with Nexzoneo Pay:
- Contact Nexzoneo directly through our website, sales email, or messaging channels.
- Be referred by one of our authorized agents, who will provide you with a personalized signup link.
Either path leads to the same product, the same pricing structure, and the same support.
If you came in through an agent, that relationship is preserved on your account — your
agent becomes a point of contact who can help you throughout your time with Nexzoneo Pay.
2Submitting Your Application
The application form is short and can be completed in a few minutes. You'll be asked to provide:
Account & contact information
- Username, full name, business email, and phone number.
- A password for your merchant dashboard.
Company information
- Registered company / business name.
- Tax ID or equivalent business registration number.
- Industry / business category (e-commerce, retail, hospitality, etc.).
- Description of the products or services you sell.
Business address
- Street address, city, state / province, country, and postal code.
Your website(s)
- The domain(s) where you will be accepting payments.
- A short description of each site, if you have more than one.
No upfront approval required.
You can start using sandbox API credentials and integration tools immediately after
submitting the form. Final account approval — required to switch to live mode — happens
later, once your integration is ready and your merchant agreement is signed.
Start your application
3Integrating in Sandbox Mode
Once you've applied, log in to your merchant dashboard at
payment.nexzoneo.com
and create your first Site — this represents the website or application that will
accept payments. Each site is issued its own credentials:
- Site Key — a public identifier used in your integration.
- Security Token — a private secret used to authenticate API calls.
- Webhook Secret — used to verify webhook callbacks from Nexzoneo Pay.
Sites can be operated in Test Mode (sandbox) or Live Mode.
While you build and test, leave the site in Test Mode — no real money will move, but the
API behaves identically to live.
Two integration paths
You can integrate Nexzoneo Pay in one of two ways, depending on your platform:
WooCommerce Plugin
Recommended for WordPress stores. Adds Nexzoneo Pay as a checkout option, handles webhook validation, and supports refunds and test mode out of the box.
WooCommerce setup guide
Direct REST API
For custom platforms, mobile apps, or non-WooCommerce stores. Endpoints, authentication, request/response formats, error codes, and code examples all documented.
API reference
Test mode = real workflow, no real money.
Test mode uses identical API endpoints, authentication, webhooks, and response formats
as live mode. Anything you build in sandbox will work the same way in production once
you switch credentials.
4Getting Help While You Integrate
Our IT and integration team is available throughout your build to answer questions, help
you debug, review your code, and make sure your integration is solid before going live.
How to reach us
- Email — support@nexzoneo.com (account, integration & technical questions)
- WhatsApp — request our number from your account manager or referring agent
- Telegram — request our channel from your account manager or referring agent
- Support portal — support.nexzoneo.com
What our team can help with
- Choosing between WooCommerce plugin and direct API integration.
- Authentication, signing requests, and verifying webhooks.
- Test scenarios — successful payment, failed payment, cancellation, refunds, disputes.
- Currency, fee, and routing questions.
- Reviewing your callback / webhook handling before you go live.
- Troubleshooting any errors during sandbox testing.
Tip — share useful context up front.
When you contact us, include your merchant ID or company name, the site you're working on,
and any relevant request IDs, error messages, or screenshots. This lets us help you faster.
5Merchant Agreement & Approval
When your integration is functioning correctly in sandbox and you're ready to start
processing real payments, two things need to happen:
1. Sign the Nexzoneo Pay merchant agreement
We make your merchant agreement available in the Contract section of your
dashboard. Review it carefully — it covers fees, settlement schedule, responsibilities,
dispute handling, and compliance obligations. You approve it electronically from inside
the merchant dashboard.
2. Account approval
Our team reviews your merchant account, your business information, and your integration.
Once approved, your account is unlocked for live processing.
6Going Live
After approval, we issue your live API credentials. To go live you simply:
- Switch your site from Test Mode to Live Mode in the merchant dashboard.
- Update your application or WooCommerce settings with the live Site Key, Security Token, and Webhook Secret.
- Run a small real-money test transaction to confirm everything is wired up correctly.
From this point on, your customers can pay you through Nexzoneo Pay. You can monitor
transactions, balances, settlements, refunds, and disputes from the merchant dashboard at
payment.nexzoneo.com.
Settlements & payouts
Settlements (the payouts of your earnings to your bank account) are made according to the
schedule and terms defined in your signed merchant agreement. Each settlement is documented
in your dashboard with a downloadable PDF settlement report. Actual payout dates may vary
by 1–3 business days depending on banking holidays.
Always reconcile against your dashboard.
Your merchant dashboard is the authoritative source for transaction status, fees, balances,
refunds, and settlements. We recommend reconciling your accounting against the dashboard
reports on a regular schedule.
Quick Onboarding Checklist
- Initial conversation with Nexzoneo (directly or via an agent).
- Submit the merchant application form (company details, website(s), products, contacts).
- Receive sandbox API credentials and access to the integration documentation.
- Decide between WooCommerce plugin or direct API integration.
- Build and test your integration in sandbox / Test Mode.
- Verify webhook handling, refunds, cancellations, and error scenarios.
- Reach out to support@nexzoneo.com with any technical questions during integration.
- Review and approve the merchant agreement in the dashboard.
- Receive merchant account approval.
- Switch site(s) to Live Mode and update credentials.
- Run a real-money smoke test, then go live with customers.
- Track payments, balances, and settlement reports in the dashboard.
Contact & Resources
Reach the Nexzoneo Pay team
Resources
This guide is intended for prospective and newly-onboarded Nexzoneo Pay merchants.
Specific commercial terms — including fees, settlement schedule, and supported currencies —
are governed by your signed Nexzoneo Pay merchant agreement.